Terms & Conditions
We at 500 MADNESS/ MADNESS Autoworks pride ourselves on Quality, Service, and Price. Our mission is to ensure you have a pleasurable experience with us, so you can keep coming back. If for any reason, you do not find the answer you are looking for below, please do not hesitate to contact us.

Quality - Products sold or designed by 500 MADNESS/ MADNESS Autoworks are chosen for the quality of performance, looks and price. If for any reason you are not 100% satisfied we will gladly accept the product back within 7 days of receiving your product for a full refund*. Please see our full Return Policy below for details.

Service - Our team members are experts in their field. We keep the majority of the parts on hand (special orders excluded). Having inventory on hand assures you of the utmost in service. Quality, Service, and Price, 500 MADNESS/ MADNESS Autoworks is proud to offer you the best guarantee in the market.

Price Matching


We offer the best products at the best price available on every item in our store. All prices are listed in U.S. dollars. Orders placed with us will be charged in U.S. dollars. If you live outside the U.S., this charge is converted by your bank into your local currency and should appear on your credit card statement in that currency.

We will match the published price of any US supplier* -- even their current sales prices! If you find an item advertised at a lower price, make a notation in your online order, call or email us at info@madnessautoworks.com with your price match request (see terms and details below). We'll offer you the SAME item at the SAME price and at times even a bit less! If you've already purchased the item from us, we'll even match the price match (for store credit only) as long as you contact us with your request within 7 days of placing your order.

This offer is restricted to identical items offered for sale in writing or on the web. When making your price match request, you must provide us with a link to the competitor's Internet URL for the item, a copy of the written ad or written quotation, which must include Supplier's part number, description and price.

Price Match Terms and Fine Print:

In some cases we may choose not to price match; here are some reasons why:

• The competitor's product is not an exact match (identical manufacturer & model) with ours.

• The competitor with the lower price does not have the item in stock at their warehouse.

• The competitor's total price (including shipping, handling, taxes, etc.) is higher.

• The competitor's product is used, refurbished, reconditioned, or a display model.

• The competitor is not selling in US dollars.

• The product is a clearance or closeout item.

• The item is not found within the first 10 items listed on major search engine results.

• The competitor is not manufacturer authorized or has advertised below the manufacturers minimum allowed price for the item.

* Qualified U.S. Suppliers are established businesses that routinely and regularly sell the item to be matched from an established physical storefront or warehouse.

While we endlessly aim to maintain the accuracy of item availability, descriptions and availability, we reserve the right to correct errors. We reserve the right to choose not to honor this offer.

How to Request a Price Match:

Please send a separate email with the subject header of PRICE MATCH REQUEST. Provide the competitor's name, part number, item description, URL link to the exact item and the competitor's price along with your request to price match. If we agree to match the price, you will be contacted with a confirmation and directions on how to place your order for the price request. In the event we cannot match the price, we will notify you by email.

Alternatively, you may call us with your request. We'd love to talk with you. We generally respond to price match requests within one business day.

Shipping Information


Products shipped by 500 MADNESS/ MADNESS Autoworks are properly packaged and protected; therefore, damage in transit is the responsibility of the carrier. If a package appears damaged when you receive it, please make sure to indicate the condition of the package on your receipt from the carrier. If damage is discovered upon opening the package, notify the carrier and 500 MADNESS/ MADNESS Autoworks immediately. Damage claims are handled through the carrier, but we will assist you with the process and work on getting you a replacement if needed.

Very Important!!!

If there are any damages at all to any of the products you have received please be sure to retain all packing materials for carrier inspection. This is mandatory and shipping companies will not reimburse for any damages or missing parts if the packaging is discarded.

Claims for missing items or error in shipment must be reported within 7 days of order receipt.

Failure to follow these procedures will result in the shipping carrier declining to provide replacement coverage.

International Orders

500 MADNESS/ MADNESS Autoworks ships products internationally on a daily basis.

While browsing the site, simply put the items in your shopping cart and register with your local international address at the checkout screen. Once you register, our online store will calculate your estimated shipping costs. If you agree, simply process payment for your order and we will ship accordingly.

We at 500 MADNESS/ MADNESS Autoworks do our best to estimate International Shipping Costs. Due to the fact that we currently ship to over 100 countries it is at times difficult to estimate the exact shipping amount. We do our best to provide an accurate shipping quote, but at times the actual shipping costs may be higher. If the costs are substantially higher than what we collected we will contact you with the revised shipping total. You will then have a choice of paying the additional shipping amount or if you choose to decline we will promptly issue you a full refund and cancel the transaction.

If you are placing an order from outside the continental United States, please contact us directly for a shipping quote. Our shop phone number is 512-982-9393 or 562-981-6800.

We also understand that at times the most effective means of communication for customers abroad is e-mail. Feel free to drop us a line at info@madnessautoworks.com.

Please note, international orders may take up to an additional 72 hours to be processed. If you have any questions regarding your shipping costs, please contact us directly at for a review of your shipping costs. If your order consists of more than 3 items please contact us for reduced shipping costs. Please note for some international orders, a reduction of shipping costs due to package size or necessary insurance, may or may not apply but we will definitely help if we can.

Customs and Duties Fees:

International customers are responsible for any and all additional custom fees/ taxes/ duties that may be imposed by the country's government that the order is shipped to. Please understand 500 MADNESS/ MADNESS Autoworks does not have any control over any governmental custom fees and/or taxes. Please check with your local government's import laws prior to placing your order if you are not sure of what these charges are. 

By placing this order you agree to pay any and all duties / taxes / fees that may be charged by your government. You understand that 500 MADNESS/ MADNESS Autoworks does not collect any of these fees and is not responsible for paying any fees/ taxes that your government may change you for this shipment. You further understand and agree that if you choose to not pay the duties/ taxes/ fees that your government may impose the order will be returned back to 500 MADNESS/ MADNESS Autoworks. When this happens all returned shipping fees/ taxes/ tariffs will be charged to the original card holder and the person who placed the original owner. By purchasing the above products you are agreeing to these terms.

Backorders


We stock thousands of products in both our California and Texas Locations and do our best to keep 95% of the items we offer in stock and ship orders out within 48-72 hours.

At times a product does sell out, but replacement inventory is usually already ordered or in route. If a product is out of stock, sold out and discontinued or delayed for some reason we will notify you by email through our shipment notification system. The notification you will receive if an item is out of stock will identify any backordered items and indicate the approximate date we expect to receive the item(s) at our warehouse.

When an item is out of stock we typically have other "similar" products that may fill the need and we will at times reach out to you to offer you other options that we do have in stock that we can promptly ship out.

Be sure to contact us if you wish to cancel your backorder to avoid unnecessary shipping and restocking charges once the item(s) you've ordered is shipped.

Special Orders:

Some items are made available on a Special Order basis. These are typically items with very low demand that we choose not to keep in inventory, or items that are custom built or built to order. These items are ordered from their suppliers solely to fulfill your order. As such, these items require a 100% non-refundable deposit at the time the order is placed. Because of the nature of Special Order items, your order cannot be canceled once your order is accepted and deposit taken, nor can returns be accepted once the item has shipped.

Returns


We at 500 MADNESS/ MADNESS Autoworks value your satisfaction. We back up every sale with our Satisfaction Guarantee: If you're not fully satisfied with our products or service, we'll refund the purchase price*. Please follow the instructions below carefully to ensure your return is accepted and processed promptly:

1. Returned item(s) must be in original condition, in original packaging, unused, uninstalled, unmarked and re-saleable, with all documentation and packaging intact to be eligible for refund or credit. Electrical Components, Software and Special Order or Custom Built Items are not accepted for return.*

2. Call 500 MADNESS/ MADNESS Autoworks right away for a Return Authorization Number (RA#), with invoice in hand. 500 MADNESS/ MADNESS Autoworks will refuse unauthorized returns. If possible, speak with the person who took your original order. A return authorization number will be provided for eligible returns.*

3. Include a copy of the original invoice in the box, including the completed return form included with the shipment. Please be sure to carefully pack the item you wish to return to make sure the item is not damaged in shipping on the way back to us. We cannot issue refunds on damaged products. Write the RA# on the return form, and on the shipping label. Include the name of the person who provided the RA# unless instructed to do so, or return processing may be unnecessarily delayed.*

4. 500 MADNESS/ MADNESS Autoworks must  be notified within 7 days of receipt of your products. After an RMA has been issued we must receive your returned items within 7-10 calendar days after you have been issued an RMA to be eligible for a full refund. Items received between 11 and 20 days from date of RMA, or received without a copy of an Invoice, Return form and RA# are subject to a 20% re-stocking fee, and are eligible for store credit only. Returned items are subject to inspection prior to issuance of refund or credit. Credits or exchanges cannot be issued for used or incomplete returns. Items determined as ineligible for credit can be shipped back to the customer upon request, at customer's expense. Unclaimed ineligible return items will be disposed of after 30 days.*

5. Custom Wheel Policy

We inspect each wheel prior to shipment. If upon receipt you find that a wheel has been damaged in shipping please notify the carrier of the damage upon receipt. Please keep all shipping materials and notify us by calling 512--982-9393 or 562-981-6800. We will assist you with the claim and get your problem resolved as quickly as possible.

Do not ship anything back until you contact us for assistance. Failure to do so may result in us not being able to assist you with the claim and replacement product.

Please note! Per all Wheel Manufacturers once a tire has been mounted on a wheel it is considered used. It then cannot be returned and all sales become final. Be sure to check the wheels carefully for fitment, finish and overall appearance prior to installing. If there is any issue at all please call us before mounting the wheels for assistance.

Some wheels are a special order product or have a special finish that is made to order. Wheel packages are wheels, tires and sensors that are mounted and balanced at our facility. Special order wheels, custom finish wheels and wheel packages are not eligible for a refund. All sales on these items are final, so please contact us with any questions prior to ordering.

6. Send your package pre-paid, insured and traceable (with insurance and tracking) to:

500 MADNESS
Attn: Returns Department
22108 State Highway 71 W
Spicewood, TX 78669

Please package your return merchandise carefully. Credit will not be given for returned merchandise damage incurred in transit. No Call Tags will be issued. With the exception of returns caused by our error, shipping costs for returned items are the buyer's sole responsibility. We do not accept returns shipped to us "COD Freight", nor do we pay outgoing freight charges. Please allow up to 2-3 weeks for your return to be processed and credit applied or refund issued. Credit may take up to 1-2 billing cycles to appear on your Credit Card statement. Refused shipments returned to 500 MADNESS/ MADNESS Autoworks do not automatically qualify for credit.